❗️Uber just admitted what many companies have been hinting at

❗️Uber just admitted what many companies have been hinting at. The company has cut 10% of its customer service workforce, saying the move is part of simplifying operations and embracing AI. What’s notable is that this is the first time Uber has directly linked layoffs to automation. According to Megha Yethadka, who leads Uber’s global community operations, the team’s biggest problem wasn’t just staffing, it was complexity. She told employees the organization had become too fragmented and siloed, making it difficult for AI to deliver meaningful improvements. Her message was simple: before AI can replace or enhance work at scale, companies need to redesign how that work is organized. @aipost 🏴